Refund policy
We accept returns within 30 days of the package's delivery date.
Please note that orders are not eligible for return after 30 days. Additionally, we will refuse any returns that have not been previously communicated with us.
Eligibility for Returns
- The returned item needs to be undamaged, unworn, unwashed, and in the same condition as when you first received it.
- Return items need to be in their original packaging.
- Please include your Order Number inside the package to help us process your return as quickly and as efficiently as possible.
Exempt Goods for Returns
- Items on Sale
- Items purchased for holidays (which cannot be returned within four weeks of the related holiday)
Damaged Goods
Please email us at JeanneandGrace@yahoo.com
Please provide the pictures of the damaged/defective goods
Be sure to include the order number with the exact item SKU number in the email
Once receive the above info we will:
- If the item is in stock, we will prioritize reshipping the product to you.
- If the item is out of stock, we will refund you in the form of store credit.
Return Processing
Once your return is received and processed, we will send you a confirmation email.
Special Condition for Refunds
If the return is due to an error on our part and we have provided you with a return label, please note that the refund will be processed only after the tracking for the return label shows that the item is in transit.
Refund Method
Once your return is received and processed, you will receive a confirmation email as well as a refund notification. Your refund will automatically be applied to your original payment method within 5 to 10 business days.
Shipping Cost
You will be responsible for paying your shipping costs for returning your item.
Shipping costs & Shipping Protection are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
